PERSONAL DATA PROTECTION ACT 2016 (“PDPA”)
In order to provide service to you as a customer of BW Cars, we may require you to provide certain information to us. Common items may include, but are not limited to, your name, address, email address, phone number and credit card information.
The security of your personal data is important to us. BW Cars has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, process, manage and disclose your personal data. This policy applies to any individual’s personal data which is in our possession or under our control.
TYPE OF PERSONAL DATA THAT WE COLLECT?
“Personal data” is data that can be used to identify a natural person. Some examples of personal data that we may collect are:
Personal particulars (e.g. name, contact details, residential address, date of birth, identity card/passport/details of driving licence, NCD, claims history, and/or education details)
Specimen signature (s)
Financial details (e.g. income, expenses, and/or credit history)
Images and voice recordings of our conversations with you
Employment details (e.g. directorships and other positions held, employment history, salary, and/or benefits)
Tax and insurance information
Information about your risk profile, investments, investment objective, knowledge and experience and/or business interests and assets
Banking information (e.g. account numbers and banking instructions)
Personal opinions made known to us (e.g. feedback or responses to surveys);
USAGE OF PERSONAL DATA
We may use your personal data for our core business purposes, such as:
Providing products, services and facilities (whether made available by us or through us) in relation to the trading, buying, selling, financing, registering, motor and other general insurance, servicing and repairing of vehicles and vehicle–related activities , including but not limited to: i. executing, transacting, clearing or reporting on these activities; ii. carrying out research, planning and statistical analysis; or iii. analytics for the purposes of developing or improving our products, services, security, service quality, and advertising strategies.
Assessing and processing applications, instructions or requests from you or our customers.
Transacting, dealings, registration, transfer of ownerships and related activities with the Land Transport of Authority of Singapore in relation to products, services and facilities in relation to vehicles and vehicle-related activities.
Communicating with you, including providing you with updates on changes to products, services and facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and facilities and their terms and conditions.
Managing our infrastructure and business operations and complying with internal policies and procedures.
Responding to queries or feedbacks.
Addressing or investigating any complaints, claims or disputes.
Verifying your identity for the purposes of providing facilities, products or services.
Conducting credit checks, screenings or due diligence checks as may be required under applicable law, regulation or directive.
Complying with all applicable laws, regulations, rules, directives, orders, instructions and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities.
Monitoring products and services provided by or made available through us.
Complying with obligations and requirements imposed by us from time to time by any credit bureau or credit information sharing services of which we are a member or subscriber.
Creating and maintaining credit and risk related models.
Financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes.
Enabling any actual or proposed assignee or transferee, participant or sub-participant of BW Cars’s rights or obligations to evaluate any proposed transaction.
Seeking professional advice, including legal advice. We may also use personal data for purposes set out in the terms and conditions that govern our relationship with you or our customers.
USE OF PERSONAL DATA FOR MARKETING PURPOSES
We may use your personal data to offer you products or services, including special offers, promotions, contests or entitlements that may be of interests to you or for which you may be eligible. Such marketing messages may be sent to you in various modes including but not limited to electronic mail, direct mailers, short message service, telephone calls, facsimile and other mobile messaging services. In doing so, we will comply with the Personal Data Protection Act of Singapore 2012 (PDPA) and other applicable data protection and privacy laws. In respect of sending telemarketing messages to your Singapore telephone number via short message service, telephone calls, facsimile and other mobile messaging services, please be assured that we shall only do so if we have your clear and unambiguous consent in writing or other recorded form to do so or if you have not otherwise made the appropriate registration of that number with the Do Not Call Registry. If we have an ongoing relationship with you and you have not indicated to us that you do not wish to receive telemarketing messages sent to your Singapore telephone number, we may send you tele-marketing messages to that number related to the subject of or ongoing relationship via short message service, facsimile and other mobile messaging services (other than a voice or video call). You may at any time request that we stop contacting you for marketing purposes via selected or all modes. To find out more on how you can change the way we use your personal data for marketing purposes, please contact us (please see the “How to contact us” section below).
Nothing in this section shall vary or supercede the terms and conditions that govern our relationship with you.
DISCLOSURE AND SHARING OF PERSONAL DATA
We may from time to time and in compliance with all applicable laws on data privacy, disclose your personal data to any personnel working for BW Cars or to third parties, whether located in Singapore or elsewhere, in order to carry out the purposes set out above. Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them are kept confidential and secure.
For more information about the third parties with whom we share your personal data, you may, where appropriate, wish to refer to the agreement(s) and/or terms and conditions that govern our relationship with you or our customers. You may also contact us for more information (please see the “How to contact us” section below). We wish to emphasise that BW Cars does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law. We may transfer, store, process and/or deal with your personal data outside Singapore. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws.
RETENTION OF PERSONAL DATA
Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.
ACCESS AND CORRECTION
You may request access or make corrections to your personal data held by BW Cars. BW Cars may charge a fee for processing your request for access. Such a fee depends on the nature and complexity of your access request. We will inform you of the fee beforehand and take your further instructions before it is charged to you. Please contact us (please see the “How to contact us” section below) for details on how you may request such access or corrections.
HOW TO CONTACT US
To contact us on any aspect of this policy, your personal data or to provide any feedback that you may have, please visit our head office at 30 Ubi Road 4, Singapore 408615. You may also speak to us at +65 6282 8800 (main line). Our business hours are Mondays to Sundays 9.00am to 7.00pm. Alternatively, drop us an email at email@example.com